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Frequently Asked Questions

Have questions? We have answers.

What materials do you primarily use for your railings?

We primarily use high-quality materials such as aluminum, wrought iron, stainless steel, and glass for our railings, ensuring both durability and aesthetic appeal.

What are your operating hours?

We are open from 9 AM to 5 PM, Monday to Friday. We’re closed on Saturday & Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.

What finishes or coatings do you offer for your railings?

Our railings are finished using powder coating methods, providing not only aesthetic appeal but also protection against the elements. powder coatings last a long time plus aluminum is a rust free material.

Can you customize railings to fit specific design preferences or architectural styles?

Yes, we offer extensive customization options to tailor railings to fit specific design preferences or architectural styles. From intricate patterns to unique finishes, we work closely with clients to bring their vision to life.

What is the typical turnaround time from order placement to installation for your railing products?

The turnaround time from order placement to installation varies depending on the complexity of the project and current workload. We strive to provide accurate timelines and efficient service to meet our clients’ needs. Currently we have about an average of 2-3 week wait times for our standard products.

Do you offer maintenance services or warranty for keeping railings in optimal condition?

We offer maintenance guidance and recommendations to help clients keep their railings in optimal condition. This includes information on cleaning, touch-up painting, and regular inspections to identify any potential issues early on. We also include a 1 year warranty on our products to ensure a quality build.

Can you accommodate special requests such as ADA-compliant railings or child safety features?

Yes, we can accommodate special requests such as ADA-compliant railings, child safety features, or any other specific requirements our clients may have. Our goal is to provide solutions that meet both functional and design needs.

Which products do you currently provide?

We offer Railings, Gates, Fences, Patio covers, Window wells and Security bars.

“Empire Aluminum sets the gold standard for railing solutions. As a customer, I couldn’t be more impressed with their professionalism, attention to detail, and commitment to excellence. From the initial consultation to the final installation, every step of the process was seamless and efficient. The quality of their products is unmatched, providing both aesthetic appeal and structural integrity. Empire Aluminum has truly transformed the look and feel of my property, and I wholeheartedly recommend them to anyone in need of top-notch railing solutions.”

Rated by Alexa Gorman

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Just 2 months ago

★ ★ ★ ★ ★